ActivePoint's patented system is a powerful software solution that can automate an important part of the selling process. Its uniqueness is that it has the ability to find products using ActivePoint's Natural Language engine that incorporates sentence contextual understanding. This means that users can now ask about products in plain language and expect to receive a pinpointed response.
The TX5 system also makes use of specially formulated guidance engines that help direct the on-line customers towards the required information or products while simultaneously educating the customer about the product offerings. The dialogue with the User can also be conducted in a guided step by step question/answer format.
The Natural Language engines are able to follow this type of interaction and are able to provide the User with pertinent information based on their previous choices.
The various guidance engines know how to work simultaneously guided by business rules of a special formulation designed by ActivePoint.
The engines can:
Guide
Suggest
Convince
Handle objections
Offer alternatives
Push additional products
Compare products
Negotiate
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The TX5 engine can process full-sentence search queries
The Natural Language engine, with the sentence contextual understanding ability, (versus a search engine) can help answer complex questions that a simple search engine can't. If you will ask a simple search engine to find "a cable that connects a keyboard to a laptop", you will probably receive many answers that refer to "cables" and "keyboards" and "laptops", but not what you really want. If you ask the TX5 system the same question, you will obtain the exact answer you need due to our unique sentence contextual understanding ability.
The TX5 system is a server-side application designed with a flexible, object-oriented architecture for seamless integration with the company's existing databases, web servers, and other applications on the website.
The system requires no programming and is easily integrated into existing sites.
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