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ActivePoint's unique integration of its chat system with the TX5™ systems is an elegant solution to a very real problem. Practically, an operator can chat with at best 3 users simultaneously, less if the conversation is very technical. Therefore, during peak times such as evening hours, one often finds a backlog of users waiting to be answered by what should be immediately available help.
The combination of the Chat system with the automated TX5™ Virtual Help Desk system allows for users to first be serviced by the automatic system, and then request to speak to a live operator, if desired.
The TX5™ chat system can also be a stand-alone system.
With the TX5™ Chat system you will be able to:
See how many customers are on-line using the TX5™ self-service systems
Follow real time users' behavior within the TX5™ Virtual Help Desk system
Talk to multiple users simultaneously
Answer on-line customers' specific queries
Save user dialogs
Use the Chat system to update the FAQs in TX5™ Virtual Help Desk system. (which means that the next user with the same question will be answered by the system and not by a live agent)
The TX5™ chat system is easy to use, and doesn't require any download of software.
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